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Our Natural Language Understanding (NLU) and Natural Language Processing (NLP) 'brain' engine compounds the self-learning of the voice and text chatbots through multi-factorial intent recognition, effective customer engagement and on-point resolution - all of it in real-time and with a 98% accuracy rate. While other platforms build capabilities on existing NLP frameworks, ours is a one-of-a-kind in-house, proprietary engine.
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